Refund policy
Refund Policy — Ora Wellness
Last updated: June 2026
30-Day Return Policy
We want you to love your Ora Wellness product. If you are not completely satisfied with your purchase, we accept returns within 30 days of the delivery date.
Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by your order confirmation email
Non-Returnable Items
The following items cannot be returned:
- Products that have been used or damaged by the customer
- Items returned after the 30-day window
- Gift cards
How to Start a Return
- Email us at help.orasupport@gmail.com with your order number and reason for return
- We will respond within 2 business days with return instructions
- Ship the item back to us
- Once received and inspected, your refund will be processed
Refunds
Once your return is approved:
- A refund will be applied to your original payment method
- Please allow 5–10 business days for the refund to appear
- Original shipping costs are non-refundable
Damaged or Defective Items
If you received a damaged or defective product, contact us immediately at help.orasupport@gmail.com with:
- Your order number
- A photo of the damaged item
We will send you a replacement at no cost.
Exchanges
We only replace items that are defective or damaged. If you need a different product, please return your item and place a new order.
Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your bank account
- Contact your credit card company — processing times may vary
- If you still have not received it, email us at help.orasupport@gmail.com
Contact Us
For any questions about returns or refunds:
📧 help.orasupport@gmail.com 🌐 orawellness.myshopify.com
We are here to help and will always do our best to make things right. 💚