Frequently Asked Questions

We believe in keeping things simple and honest. Here are answers to the questions we hear most often.

Shipping

How long does shipping take?

Orders are delivered within 7 to 20 business days, depending on your location. Because we work with a dropshipping model, your order ships directly from our supplier to your door — which means less handling and a smaller footprint.

Will I receive a tracking number?

Yes. Once your order is on its way, you'll receive a tracking number by email so you can follow its journey.

Returns

What is your return policy?

We accept returns within 30 days of delivery, no questions asked. If you're not happy, we're not happy. Reach out to us at help.orasupport@gmail.com and we'll take care of everything.

Can I exchange my order instead?

Absolutely. Whether you'd prefer a refund or an exchange, just let us know and we'll make it work for you.

Satisfaction

What if something isn't right with my order?

If there's ever an issue — wrong item, damaged product, anything — we make it right. No hassle, no back-and-forth. Just contact us at help.orasupport@gmail.com and we'll sort it out.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay. Checkout is always secure.

Products

Are your products safe to use?

Yes. Every product in the Ōra collection is carefully selected with your well-being in mind. We keep our offering minimal and intentional — only what we truly believe in.

Do you offer a warranty on your products?

We don't offer a formal warranty, but your satisfaction is always guaranteed. If something doesn't meet your expectations, reach out and we'll find a solution together.

Still have a question?

We'd love to hear from you. Write to us at hello@orawellness.com — we're a small team and we read every message.